Shipping Policy
Thank you for shopping with us. This Shipping Policy outlines how we process, handle, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United States: 5–12 business days
- United Kingdom & Europe: 5–14 business days
- Canada: 7–14 business days
- Australia & New Zealand: 7–18 business days
- Rest of the world: 10–25 business days
Please note that delivery times are estimates and may vary due to customs delays or carrier issues.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment status.
If you do not receive tracking information within 5 business days, please contact us.
Customs, Duties & Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Shipping Delays
Occasionally, delays may occur due to high demand, weather conditions, or customs processing.
We appreciate your patience and understanding in such cases.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:
Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier.
If your package is missing, please contact the shipping carrier first, then reach out to us for support.
Contact Us
If you have any questions about shipping, please contact us: